The student must first exhaust the internal complaints/appeals process. We must maintain the student’s enrollment while the internal and external complaints process and appeals are underway.
If the internal complaints procedure has been exhausted and is not in favour of the student and the student is dissatisfied with the results of the internal complaints procedure, he/she may approach: Mediation Australia, Ann Street, Brisbane, QLD 4000 or 1300 267 268
This is a process where people meet with an independent person (the mediator) to negotiate an agreement to end a dispute. The mediator does not impose any outcome: just assists the process of reaching a resolution.
Mediation does not involve legal procedures or the courts, however, mediation clients share the costs of mediation 50/50. The outcome of mediation is determined by the parties so that the participants remain in control.
If at the end of the internal process and or mediation, the student remains dissatisfied, a written complaint can be lodged using:
If required, the Training Ombudsman can arrange for translation and interpreter services to assist you in submitting your enquiry or complaint.