Refund Policy and Procedure

Refund Policy and Procedure

At StaySafe Industry Training, we prioritise student flexibility and learning diversity, recognising that each student embarks on a unique learning journey. We support students learning at their own pace and strive to balance this with a sustainable operational framework.

We have carefully designed our refund policy to be fair and transparent.

Terms & Conditions are as follow:

  • Cooling-off Period: We offer a seven-day cooling-off period from the enrolment date. During this period, if a student decides not to proceed with their course, they can request a full refund. After this period, we cannot offer refunds for a change of mind.
  • Proposed completion dates: If your proposed completion date lapses, you will not be eligible for a refund of any kind. You will need to renew your enrolment and pay course fees again for any units you did not complete.
  • Extenuating Circumstances: In the event of extenuating circumstances, a pro-rata refund may be available upon request. Please note this will incur a 10% administrative fee from the course fees paid and a pro rata refund for the percentage of the course not completed. Please include relevant documentation to support your request. If your proposed completion date has passed, you will not be eligible to submit a request. 
  • Pro-Rata Refunds: A pro-rata refund is based on any unused portion of the course. This will be calculated based on information recorded on your file for each unit of competency. However, once a student has completed over 50% of a unit, no refund will be given for that unit. For example: If you have completed 20% of a unit, you will be issued a refund to the value of 80% of the total unit price.
  • Refund Requests: requests should be submitted through our online Refund Request Form Please fill out the form in detail to help us better understand and process your request effectively ensuring to upload any supporting documentation.
  • Processing: Please allow up to 14 business days for processing. You will be advised in writing of the outcome of your request.

Staysafe Industry Training will make a full refund of all fees paid should a course be discontinued with no equivalent replacement. Where there is an equivalent replacement, students will be transitioned to the new course or qualification as long as their proposed completion date has not passed. 

Should the candidate desire to take an alternative course with Staysafe Industry Training, fees will be fully transferable to that course.

We encourage students to take their time during the enrolment process to fully understand the course requirements and our refund policy. We believe that our courses offer great value and potential for personal and professional growth.

Our refund policy aims to create a fair environment for both the student and the RTO.

We appreciate your understanding and adherence to this policy. If you have any questions or require further clarification, please feel free to contact us at 1300 087 208.

Construction Skills Queensland (CSQ) funding

Where units or short courses have CSQ funding attached to them, we will require course fees to be paid in full at commencement and prior to issuance of a Statement of Attainment. Staysafe will refund the student for the cost of any funded units at completion once CSQ has indicated that the person has not received funding for the unit or short course during a previous CSQ funded program.

To remain eligible for CSQ funding you will be given a competition time upon enrolment, failure to complete in that time will result in a loss of funding.

No course refunds are given should you fail to complete in the allocated time.

Once Staysafe is satisfied that no funding has been received for the units or short courses being claiming for, we will refund you the CSQ funding allocated for that unit or short course.

Please note that the cost of CSQ funding will only be passed on for completed units, not partially completed units.