Refund policy and Procedure


Fee for service

At pre-enrolment a $500.00 non-refundable fee is paid to secure your place and for any pre course work to be undertaken by the trainer prior to commencement or enrolment. The non-refundable fee is deducted from the total course fee amount. At commencement of the course or enrolment, you will be required to pay another $1000.00. The balance of your fees can be paid via a payment plan discussed with accounts.

  • For short courses under $500.00, full course fee is payable at pre-enrolment
  • For courses $1000.00 or under a $500.00 non-refundable fee is paid at pre-enrolment and the balance of the course fee is paid at commencement or enrolment
  • For courses $1500.00 or under a $500.00 non-refundable fee is paid at pre-enrolment and the balance of the course fee is paid at commencement or enrolment
  • For courses over $1500.00 a $500.00 non-refundable fee is paid at pre-enrolment and $1000.00 is paid at commencement or enrolment and the balance can be paid via a payment plan

Employers who engage the RTO for training and assessment of their staff will be required to pay all course fees at the time of booking the course.

All course fees are to be paid prior to issuance of a Statement of Attainment, Qualification Testamur and record of results.

Terms & Conditions are as follow:

As per the Staysafe Industry Training Refund Policy, cancellations received 24 hours  prior to the course start date are entitled to a refund in fees paid less a 10% administration fee. Cancellations made after this date are not entitled to a refund, though a substitute candidate may attend.

Notice of cancellation must be in writing via text or SMS. There is no refund for non-attendance at the course. Staysafe Industry Training will make a full refund of all fees paid should a course be discontinued. Should the candidate desire to take an alternative course with Staysafe Industry Training fees will be fully transferable to that course. In the event of a course for which the learner was enrolled being unavailable or no acceptable alternative course being available, fees are fully refundable.
Extenuating circumstances: should a candidate have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given (less a 10% administration fee, at the discretion of the CEO) and the non-refundable $500.00 pre-enrolment fee.

Use of Appropriate PPE

n courses that require the use of PPE (such as heights, confined spaces or breathing apparatus courses) Staysafe Industry Training requires all students to wear appropriate PPE. Students will be advised at the outset of the course if they are in serious breach of PPE requirements (wearing thongs, singlets for example) and in certain circumstances will be asked to leave the site, as they would be by an employer if in breach of PPE requirements.


We hope you enjoy the training course, and if you have any further questions, please call reception on Staysafe Industry Training 1300 748 338 or email contact@sitedu.com.au.

Refund of unused course fees

A pro rata refund will be calculated based on the training paid for and not received. This will be calculated based on information recorded on your file of units of competency completed or partially completed. However, where training has been provided and payment not received. The student will be required to pay for the portion of training delivered at the time of application for withdrawal.

  • The unused portion of the course fees will be refunded
  • Allow up to 3 days to process
  • Nominate the bank account you would like your refund paid into. If paid by credit or debit card a refund to the cardholder can be made.

Students should contact the trainer and assessor in the first instance to attempt mediation/informal resolution of the complaint. The trainer or assessor who is the subject of the complaint will ensure the decision is made by a person independent of the decision being reviewed (for example, an assessor may receive the complaint from the student but would not consider or decide an appeal against an assessment decision they made).

If the matter cannot be resolved through mediation, the matter will be referred to the CEO where the RTO’s internal complaints and appeals handling procedure will be followed.

Cooling off period

Contracts which have been initiated by a service provider over the phone such as a telemarketing call or at a location other than the provider’s place of business (for example, a door-to-door sale or being approached in a public place such as a shopping centre) are generally subject to a cooling-off period. Cooling-off periods do not apply where a consumer visits a provider’s store, calls to request a service or orders a service online. The purpose of a cooling-off period is to protect a consumer from being bound by an unsolicited contract that does not fit their needs, by giving them time to reassess and cancel the contract if necessary

The cooling-off period for individuals is 7 business days. This period starts:

  • for sales made over the phone: the day after a consumer receives a written copy of the contract.
  • for sales made in person: the day after the agreement is made
  • Where a consumer calls the provider to request a service, no cooling period applies.

The consumer can cancel the contract for any reason during the 7 business days. The consumer needs to take note of how they can cancel the contract, which sometimes involves mailing a written cancellation letter to the provider.

Cancelling the enrolment/contract

If you do not want to proceed with your enrolment/contract, you must provide written notice within the 10 business days for all courses, either by email or text. As soon as notification has been received, an invoice/statement will be issued showing the amount of fees paid, the amount of refund and any administration fees incurred.