Refunds policy and procedure
Fee for service
SIT will not accept payment from each individual student of no more than $1000 prior to the commencement of the course. Following course commencement there may be additional fees as indicated in the enrolment form, on our website, the student handbook and the course fees, additional costs and payment terms policy and procedure but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1500. This refund policy applies to all course fees paid to SIT.
Employers who engage the RTO for training and assessment of their staff will be required to pay all course fees at the time of booking the course.
Terms & Conditions are as follow:
As per the Staysafe Refund Policy, cancellations received within 10 working days prior to the course start date are entitled to a refund in fees paid less a 10% administration fee. Cancellations made after this date are not entitled to a refund.
Notice of cancellation must be in writing or email. There is no refund for non-attendance at the course. Staysafe will make a full refund of all fees paid should a course be discontinued. Should the candidate desire to take an alternative course with Staysafe, fees will be fully transferable to that course. In the event of a course for which the learner was enrolled being unavailable or no acceptable alternative course being available, fees are fully refundable.
Extenuating circumstances: should a candidate have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund may be given (less a 10% administration fee, at the discretion of the Chief Executive Officer).
Refund of unused course fees for longer courses (fee paying)
A pro rata refund will be calculated based on the training paid for and not received. This will be calculated based on information recorded on your file of units of competency completed or partially completed. However, where training has been provided and payment not received. The student will be required to pay for the portion of training delivered at the time of application for withdrawal.
- The unused portion of the course fees will be refunded
- Allow up to 3 days to process
- Nominate the bank account you would like your refund paid into. If paid by credit or debit card a refund to the cardholder can be made.
Cooling off period
Contracts which have been initiated by a service provider over the phone such as a telemarketing call or at a location other than the provider’s place of business (for example, a door-to-door sale or being approached in a public place such as a shopping centre) are generally subject to a cooling-off period. Cooling-off periods do not apply where a consumer visits a provider’s store, calls to request a service or orders a service online. The purpose of a cooling-off period is to protect a consumer from being bound by an unsolicited contract that does not fit their needs, by giving them time to reassess and cancel the contract if necessary
The cooling-off period for individuals is 10 business days. This period starts:
- for sales made over the phone: the day after a consumer receives a written copy of the contract.
- for sales made in person: the day after the agreement is made
- Where a consumer calls the provider to request a service, no cooling period applies.
The consumer can cancel the contract for any reason during the 10 business days. The consumer needs to take note of how they can cancel the contract, which sometimes involves mailing a written cancellation letter to the provider.
Cancelling the enrolment/contract
If you do not want to proceed with your enrolment/contract, you must provide written notice within the 10 business days for longer courses or 24 hours notice for short courses, either by email or text. As soon as notification has been received, an invoice/statement will be issued showing the amount of fees paid and the amount of refund.