Refund Policy and Procedure
At StaySafe Industry Training, we prioritise student flexibility and learning diversity, recognising that each student embarks on a unique learning journey. We support students learning at their own pace and strive to balance this with a sustainable operational framework.
We have carefully designed our refund policy to be fair and transparent.
Terms & Conditions are as follow:
- Cooling-off Period: To receive a full refund of course fees paid less a 10% administration fee. A student has a 10 day cooling off period after the pre-enrolment, account creation or commencement date whichever comes first. Complete the online withdrawal and refund request forms located on the Staysafe website under the resources tab.
- Student withdrawals : A student must formally withdraw from a course by completing the online withdrawal form to advise the RTO. Scenarios includes:
- Enrols into the same course with another RTO while still enrolled with Staysafe
- Serious illness preventing engagement in the course (refer to deferral policy)
- Is inside of the 10 day cooling off period
- Is outside of the 10 day cooling off period
- Work commitments prevents engagement (refer to deferral and/or extension request policies
- Has a change of mind and decides to discontinue their course after the cooling off period (refer to change of mind policy)
- The RTO may withdraw a student who is enrolled into a course where the course duration date has not been met or unit due date is overdue. Circumstances includes:
- The RTO have sent scheduled email Notifications to students advising unit nearing due date or course completion date
- Staysafe has attempted to contact the student on numerous occasions via SMS or email and the student has failed to respond
- There has been little to no activity in course progress over a 1 month period
- The student makes no attempt to contact Staysafe regarding their course
Pro rata refunds after the cooling off period
There is no pro rata refund where a unit has been commenced and not completed, circumstances includes;
- Change of mind
- Where a unit has been commenced meaning that the RTO is delivering the service to the student
- Where marking has occurred whether by computer or the trainer and assessor
- Where several units have been commenced and not completed
Where a unit has been commenced and not completed (see withdrawals by the RTO). Any withdrawals will result in this showing up on your USI transcript.
The RTO will issue a statement of attainment for finalised units in partial completion of a qualification or for stand-alone units.
The student is to formally advise the RTO by completing a course transfer or deferral form. Course deferrals occurs when a student may have extenuating circumstances such as work or personal issues which prevents them from engaging into training.